Refund policy
RETURN & REFUND POLICY
DATE OF LAST UPDATE: JULY 2, 2026
This Return & Refund Policy applies to purchases made from Ramo, operated by DRAGM Corporation.
By purchasing from Ramo, you agree to the return, refund, warranty, and service terms stated in this policy.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that our website, checkout, support channels, or services will be uninterrupted, timely, secure, accurate, or error-free.
No software will be installed on purchased computer systems unless the original operating system, software license, or installation service is purchased and properly reflected on the invoice.
We cannot be held responsible for missing goods, courier delay, mishandling, or damages incurred during transit when the item is handled by third-party couriers, logistics providers, or delivery partners.
Ramo’s responsibility for an item handled by a third-party courier ends once the item has been properly handed over to the courier or logistics provider, subject to applicable law and courier policy.
Please keep all order details, tracking numbers, photos, videos, courier receipts, waybills, packaging, and delivery information for possible courier insurance claims or investigation.
In no case shall Ramo, DRAGM Corporation, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our service or products, except where liability cannot be excluded under applicable law.
RETURNS
Our return policy lasts 7 days from the date of purchase or delivery. After 7 days, we cannot offer a refund or exchange unless the item is still covered by applicable warranty terms.
To be eligible for a return, your item must be unused, complete, in the same condition received, and in its original packaging.
We only replace items if they are defective, damaged, or covered by our approved warranty guidelines.
Compatibility issues are not grounds for return.
Wrong item purchased, change of mind, buyer’s remorse, or unsupported product compatibility are not grounds for return.
Non-returnable items may include thermal paste, UTP cables, RJ45 connectors, mousepads, gift cards, downloadable software, opened consumables, special-order items, sealed items once opened, and other similar products.
A receipt, invoice, or valid proof of purchase is required to complete any return, exchange, or warranty request.
After the applicable return or warranty period, we may no longer accept the item as our liability for that item may have already ended.
REFUNDS
Refunds are not the default option for warranty claims.
Refunds may only apply within 7 days of delivery when no replacement, repair, store credit, or acceptable alternative is available, subject to approval.
Compatibility issues are not grounds for refund.
Wrong item purchased, change of mind, buyer’s remorse, and unsupported compatibility are not grounds for refund.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed to the original method of payment or another approved method within a reasonable processing period.
Sale items, clearance items, order-basis items, special-order items, and discounted items may not be refundable unless required by law or approved by management.
Shipping fees, courier fees, packaging costs, insurance fees, service fees, installation fees, assembly fees, and other processing charges are generally non-refundable.
INSTALLMENT, FINANCING, AND THIRD-PARTY PAYMENT REFUNDS
If your purchase was paid through a third-party installment, financing, credit, or payment partner such as Skyro or another approved provider, refund handling may depend on the rules and approval process of that third-party provider.
Ramo does not control third-party financing approval, account adjustment, cancellation, reversal, penalty computation, refund schedule, or repayment obligations.
If a refund, replacement, cancellation, or return is approved by Ramo, the final adjustment may still need to follow the payment partner’s process.
Customers remain responsible for communicating with the third-party financing or payment partner regarding loan status, repayment schedule, penalties, reversals, and account concerns.
Ramo does not collect or store sensitive credit application details, loan credentials, ID images, or private financial documents outside the authorized payment or financing partner system.
WARRANTY TERMS
Warranty applies only under normal working conditions and proper use.
Accidental damage, malicious damage, misuse, neglect, liquid damage, electrical damage, improper installation, unauthorized repair, unauthorized opening, or hardware modification may void the warranty.
Warranty covers the goods only in their original hardware and driver configuration. Changes made by parties other than Ramo or authorized service providers are not covered.
Sealed items, once purchased and opened, are considered sold. If returned defective, they may be covered only by the manufacturer’s warranty policy and may be subject to supplier or service center pull-out.
Proof of sale must be presented for all warranty service requests.
Warranty covers hardware only. Software warranty, if any, is the responsibility of the software manufacturer or license provider.
Unauthorized opening, tampering, or hardware modification voids the warranty.
Units returned for warranty must be complete with box, accessories, manuals, warranty cards, and included items when applicable.
Downloading files from the internet, installing unauthorized software, malware infection, improper drivers, unauthorized BIOS changes, or software-related damage that affects hardware and/or software may void warranty coverage.
Compatibility issues and wrong items purchased are the buyer’s responsibility and are not grounds for sales return.
RETURN TO BASE WARRANTY
Items must be returned to our store, service point, or approved return location by the customer through personal visit, delivery, or shipping.
The customer shoulders all transport, delivery, and shipping expenses to and from our store or approved return location unless otherwise approved by Ramo.
Shipping costs are non-refundable.
If a refund is approved and return shipping was shouldered by Ramo, the cost of return shipping may be deducted from the refund amount where allowed.
INSPECTION AND PROCESSING
All returned items are subject to inspection, testing, and validation.
Receiving an item for checking does not automatically mean the return, refund, replacement, or warranty claim is approved.
Processing time may vary depending on item type, supplier, brand, service center, warranty provider, courier, and availability of replacement units or parts.
Items subject to supplier pull-out, manufacturer warranty, or service center checking may take approximately 2 to 3 weeks or longer depending on the supplier, brand, or service center.
CONTACT US
For return, refund, warranty, and service inquiries, please contact us at:
DRAGM Corporation / Ramo
Blk 2, Lot 8 Casimiro Ave, Las Piñas, Metro Manila 1742, Philippines
sales@ramstore.com.ph
09458490953
ramo.ph