Shipping policy

SHIPPING POLICY
DATE OF LAST UPDATE: JULY 2, 2026

This Shipping Policy applies to purchases made from Ramo, operated by DRAGM Corporation.

By placing an order through Ramo, you agree to the shipping, delivery, pickup, and fulfillment terms stated in this policy.

ORDER PROCESSING

All orders are subject to stock confirmation, payment verification, fraud checking, and fulfillment availability.

Orders may take approximately 5 to 7 days to process depending on item availability, payment confirmation, branch location, supplier availability, order volume, courier schedule, and operational capacity.

Some items may be ready earlier, while order-basis items, high-value items, assembled units, large appliances, special requests, or items coming from suppliers may require additional processing time.

Placing an order does not automatically guarantee immediate availability. A Ramo staff member or authorized representative may contact you to confirm your order, stock status, payment, delivery details, or pickup schedule.

SHIPPING AND DELIVERY COVERAGE

Ramo may offer delivery through in-house delivery, third-party couriers, logistics providers, or other approved delivery partners.

Delivery availability depends on the customer’s location, item type, item size, item value, branch or warehouse location, courier acceptance, and operational capacity.

Limited delivery service may be available in selected areas around Metro Manila, Cavite, and other serviceable locations.

For areas outside our direct delivery coverage, we may use third-party couriers or logistics providers when available.

Some products, especially large appliances, fragile items, high-value electronics, bulky items, assembled computer systems, and special-order items, may have limited delivery options.

SHIPPING FEES

Shipping fees, delivery charges, packaging costs, insurance fees, courier charges, handling fees, and other transit-related expenses are shouldered by the buyer unless otherwise stated.

Shipping fees may vary depending on item size, weight, value, destination, courier rate, packaging requirement, and delivery method.

Additional charges may apply for large appliances, bulky items, fragile items, high-value items, remote locations, special handling, re-delivery, or failed delivery attempts.

Shipping fees are generally non-refundable.

THIRD-PARTY COURIERS

For deliveries handled by third-party couriers, Ramo’s responsibility for the item ends once the item has been properly packed, documented, and handed over to the courier or logistics provider, subject to applicable law and courier policy.

Ramo cannot be held responsible for courier delay, mishandling, loss, damage, failed delivery, incorrect courier tagging, rider issue, warehouse issue, or other incidents caused by third-party couriers or logistics providers.

Customers are advised to keep all order details, tracking numbers, courier receipts, waybills, photos, videos, packaging, and delivery records for possible courier claims, insurance claims, or investigation.

For high-value items, we recommend using a traceable shipping service and purchasing shipping insurance where available.

HIGH-VALUE ITEMS

For high-value electronics, smartphones, laptops, computers, appliances, smart TVs, and other premium items, Ramo may require additional verification before shipping or release.

We may request order confirmation, payment confirmation, identity verification, delivery address confirmation, or additional anti-fraud checks before releasing the item.

For high-value items, we may recommend branch pickup, in-house delivery, insured courier, or another safer fulfillment method.

Ramo reserves the right to refuse shipment through a risky or unsuitable courier method.

DELIVERY TIMELINES

Delivery timelines are estimates only and are not guaranteed.

Actual delivery time may be affected by stock availability, payment verification, weather, holidays, courier delays, branch schedule, supplier delays, incomplete customer details, failed contact attempts, traffic, force majeure, or other events outside our control.

Ramo is not liable for delays caused by third-party couriers, logistics providers, suppliers, weather conditions, holidays, government restrictions, or events beyond our reasonable control.

CASH ON DELIVERY

Cash on delivery may be available only for selected areas, selected products, and approved delivery arrangements.

Cash on delivery does not apply automatically to all orders.

We do not accept cash on delivery for items shipped through third-party couriers unless specifically stated through an official Ramo channel.

For high-value items, order-basis items, special-order items, bulk orders, and assembled units, full payment or down payment may be required before processing, reservation, assembly, or delivery.

BRANCH PICKUP OR STORE PICKUP

Branch pickup or store pickup may be available when confirmed by Ramo.

Customers must wait for official confirmation before visiting a branch or pickup location.

For pickup orders, customers may be required to present proof of order, proof of payment, valid identification, authorization letter if claiming for another person, and any other details required for verification.

Ramo may refuse release of an item if the customer cannot provide proper proof of order, payment, identity, or authorization.

FAILED DELIVERY

Delivery may fail due to incorrect address, incomplete contact details, unavailable recipient, refusal to receive, unpaid balance, failed verification, inaccessible location, courier issue, or other reasons.

If delivery fails due to customer-related reasons, additional delivery or re-delivery charges may apply.

If the customer cannot be contacted within a reasonable period, Ramo may hold, cancel, or return the order to available inventory, subject to payment status, item type, and company policy.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information, including full name, contact number, complete address, landmarks, and delivery instructions.

Ramo is not responsible for delays, failed delivery, loss, or additional charges caused by incorrect, incomplete, or outdated customer information.

Any cost arising from incorrect or incomplete shipping details may be shouldered by the customer.

DAMAGED, MISSING, OR LOST ITEMS DURING TRANSIT

Customers must inspect the package upon delivery whenever possible.

If the item appears damaged, tampered, incomplete, or mishandled, customers should document the issue immediately through photos and videos before opening or using the item.

Claims for damaged, missing, or lost items must be reported to Ramo as soon as possible, together with order details, tracking number, photos, videos, courier records, and packaging evidence.

For third-party courier shipments, claims may be subject to the courier’s investigation, insurance rules, claim process, and approval.

Receiving and signing for the item without noting visible damage may affect the ability to file a courier claim.

ORDER-BASIS, SPECIAL-ORDER, AND SUPPLIER-BASED ITEMS

Order-basis, special-order, supplier-based, and pre-arranged items may require longer processing and delivery time.

Once an order-basis item has been ordered from our supplier, cancellation may no longer be allowed.

Pricing and availability for order-basis items may change depending on supplier pricing, market movement, import cost, and stock availability.

INSTALLMENT OR THIRD-PARTY PAYMENT ORDERS

For orders paid through installment, financing, or third-party payment partners such as Skyro or another approved provider, shipping or release may only proceed after approval, payment confirmation, disbursement confirmation, or any required partner verification.

Ramo does not control approval time, payment confirmation time, disbursement time, or account status from third-party financing or payment partners.

Delays from third-party payment or financing partners may affect order release and delivery schedule.

CONTACT US

For shipping, delivery, pickup, and fulfillment inquiries, please contact us at:

DRAGM Corporation / Ramo
Blk 2, Lot 8 Casimiro Ave, Las Piñas, Metro Manila 1742, Philippines
sales@ramstore.com.ph
09458490953
ramo.ph