Terms of service

TERMS OF SERVICE
DATE OF LAST UPDATE: JULY 2, 2026

OVERVIEW

This website is operated by DRAGM Corporation, doing business as Ramo. Throughout the site, the terms “we”, “us”, and “our” refer to Ramo. Ramo offers this website, including all information, tools, products, checkout features, payment options, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

Our online store is hosted on Shopify, which provides the customer-facing e-commerce platform that allows us to sell our products and services online. Our inventory, fulfillment, and order operations may be managed through our internal operating systems, including SiteGiant and other approved business tools.

SECTION 1 - GENERAL CONDITIONS

We reserve the right to refuse service or sale to anyone for any reason at any time, subject to applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Customers are advised to place an order first through our official website or official sales channels before visiting any branch, making payment, or expecting item availability.

Orders are subject to stock confirmation. Product availability may change without prior notice.

Full payment or required down payment must be completed before order processing, reservation, assembly, release, or fulfillment begins.

No reservation will be made unless a down payment has been confirmed.

SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify, suspend, or discontinue the Service or any part of it without prior notice.

Unless specifically stated otherwise, posted prices are cash basis.

Prices may differ depending on payment method, promotion, installment terms, sale period, credit card rate, financing option, or branch/channel availability.

Order-basis items may change in price depending on current supplier pricing, import cost, market movement, and stock availability without prior notice.

Order-basis requests cannot be cancelled once the item has already been ordered from our suppliers.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 3 - PRODUCTS OR SERVICES

Some products may be available exclusively online and may have limited quantities.

Product images, colors, dimensions, packaging, accessories, and reference photos may vary from the actual unit.

We cannot guarantee that your monitor, device, or screen display of any color or product image will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, branch, channel, or jurisdiction.

All product descriptions, specifications, availability, and pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

SECTION 4 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order placed with us.

We may limit or cancel quantities purchased per person, per household, per account, per order, per branch, or per sales channel.

You agree to provide current, complete, and accurate purchase, delivery, billing, and account information for all purchases made through Ramo.

You agree to promptly update your account and other information, including email address, contact number, shipping address, billing address, and payment information, so we can complete your transactions and contact you as needed.

SECTION 5 - USER COMMENTS, FEEDBACK, REVIEWS, AND OTHER SUBMISSIONS

If you send comments, reviews, feedback, suggestions, ideas, messages, or other submissions to us, you agree that we may use, edit, publish, distribute, translate, and display them in any medium without restriction or compensation, subject to applicable law.

We may monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, abusive, misleading, obscene, spam, or otherwise objectionable.

You are solely responsible for any comments or submissions you make.

SECTION 6 - ERRORS, INACCURACIES, AND OMISSIONS

There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, availability, shipping charges, delivery timelines, specifications, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

Some reference images used may vary from the actual unit.

SECTION 7 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our Service will be uninterrupted, timely, secure, accurate, or error-free.

We do not guarantee that the results obtained from using the Service will be accurate or reliable.

No software will be installed on purchased computer systems unless the original operating system, software license, or installation service is purchased and properly reflected on the invoice.

We cannot be held responsible for missing goods, delay, mishandling, or damages incurred during transit when the item is handled by third-party couriers, logistics providers, or delivery partners.

Ramo’s responsibility for an item handled by a third-party courier ends once the item has been properly handed over to the courier or logistics provider, subject to applicable law and courier policy.

In no case shall Ramo, DRAGM Corporation, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased through the Service, except where liability cannot be excluded under applicable law.

SECTION 8 - WARRANTY, RETURNS, REFUNDS, AND TECHNICAL SUPPORT

RETURNS

Our return policy lasts 7 days from purchase or delivery. After 7 days, we cannot offer a refund or exchange unless covered by applicable warranty terms.

To be eligible for return, the item must be unused, in the same condition received, complete, and in its original packaging.

We only replace items if they are defective, damaged, or covered by our approved warranty guidelines.

Compatibility issues are not grounds for return.

Non-returnable items may include thermal paste, UTP cables, RJ45 connectors, mousepads, gift cards, downloadable software, opened consumables, special-order items, and other similar products.

A receipt, invoice, or valid proof of purchase is required for all return and warranty requests.

REFUNDS

Refunds are not the default option for warranty claims.

Refunds may only apply within 7 days of delivery when no replacement, repair, store credit, or acceptable alternative is available, subject to approval.

Compatibility issues are not grounds for refund.

Once approved, refunds will be processed through the original payment method or another approved method within a reasonable processing period.

Sale items, clearance items, order-basis items, and special-order items may not be refundable unless required by law or approved by management.

WARRANTY TERMS

Warranty applies only under normal working conditions and proper use.

Accidental damage, misuse, neglect, liquid damage, electrical damage, malicious damage, unauthorized repair, unauthorized opening, or hardware modification may void the warranty.

Proof of sale must be presented for all warranty service requests.

Warranty covers hardware only. Software warranty, if any, is the responsibility of the software manufacturer or license provider.

Warranty does not automatically include a refund.

Units returned for warranty must be complete with box, accessories, manuals, warranty cards, and included items when applicable.

RETURN TO BASE WARRANTY

Items must be returned to our store, service point, or approved return location by the customer through personal visit, delivery, or shipping.

The customer shoulders all transport, delivery, and shipping expenses unless otherwise approved by Ramo.

Shipping costs are non-refundable.

TECHNICAL SUPPORT

Technical support is available online, by phone, and in-store only.

No on-site support will be provided unless separately agreed upon in writing.

REPLACEMENT

Items may be covered by store warranty, supplier warranty, or manufacturer warranty depending on the product and warranty terms.

Replacement will be provided only when deemed necessary and approved under our guidelines.

If the same model is unavailable, the customer may choose an approved alternative, subject to price difference, availability, and management approval.

Items not covered by the outright replacement period may be subject to supplier pull-out, manufacturer checking, or service center processing, which may take approximately 2 to 3 weeks or longer depending on the supplier, brand, or service center.

SECTION 9 - INSTALLMENT, FINANCING, AND THIRD-PARTY PAYMENT PARTNERS

Ramo may offer installment, financing, or credit application options through third-party partners such as Skyro or other approved payment providers.

Approval, rejection, credit limit, down payment, interest, charges, penalties, payment schedule, documentary requirements, and account servicing are controlled by the third-party financing or payment partner, not by Ramo.

Submitting an application does not guarantee approval.

Customers must provide accurate information directly to the authorized financing or payment partner.

Ramo does not approve credit applications, does not control credit decisions, and does not guarantee installment approval.

Customer financial information, credit application data, IDs, and sensitive financing documents must be submitted only through the official and authorized channels of the financing or payment partner.

Ramo is not responsible for any issue, delay, rejection, account status, penalty, or dispute arising from the customer’s separate agreement with a third-party financing or payment partner.

SECTION 10 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ramo, DRAGM Corporation, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 11 - SHIPPING AND DELIVERIES

Delivery service may be available only in selected areas and may depend on item type, order value, stock location, courier availability, and operational capacity.

We do not accept cash on delivery for items shipped through third-party couriers unless specifically stated through an official Ramo channel.

Shipping costs, packaging materials, insurance, courier charges, and any transit-related expenses are shouldered by the buyer unless otherwise stated.

Orders may take approximately 5 to 7 days to process, depending on stock confirmation, payment verification, supplier availability, branch location, courier schedule, and order volume.

One of our staff or authorized representatives may contact you for confirmation before delivery, pickup, or release.

For higher-value items, we recommend using a traceable shipping service and/or purchasing shipping insurance where available.

Delivery timelines are estimates only and may be affected by courier delays, weather, holidays, payment verification, supply constraints, or other events outside our control.

SECTION 12 - PAYMENTS

We recommend payment only through our official checkout, official payment links, verified bank accounts, verified payment channels, or authorized staff.

Cash on delivery only applies to selected areas our delivery team can reach and only when approved by Ramo.

Bank deposit, online transfer, e-wallet, payment gateway, card payment, installment, and money remittance may be accepted depending on the available payment options at checkout or through official Ramo channels.

Payment details must be received only from our verified staff, official website, official social media pages, official marketing channels, or approved payment partners.

Down payment may be required for reservations, bulk orders, order-basis items, special requests, or selected products.

Down payments may be non-refundable once the item has been reserved, processed, assembled, ordered from suppliers, or allocated to the customer.

Customers are responsible for verifying that they are paying through an official Ramo or authorized partner channel.

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website, placing an order, or communicating with us through our official channels, you agree that we may collect and process information necessary to complete your transaction, verify your order, provide support, coordinate delivery, process payment, and comply with legal or operational requirements.

SECTION 14 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

SECTION 15 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 16 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@ramstore.com.ph.

DRAGM Corporation / Ramo
Blk 2, Lot 8 Casimiro Ave, Las Piñas, Metro Manila 1742, Philippines
sales@ramstore.com.ph
09458490953
ramo.ph